Salary: $36,000/yr
Equity: .05%
At TestBox, we believe that building trust is the most critical component of a Customer Journey. Not only are we leading with an aligned Go-to-Market motion, but we're building a platform that helps make it easier to buy software for both buyers and sellers. Our SaaS offering, TestBox Convert, enables sellers to give perfect demos every time and then let their buyers play with the product themselves.
TestBox is hiring an Associate Full Cycle Solutions Architect to join our Go-To-Market team. You will report to the Chief Solutions Officer and partner with our Account Executive team to deliver value across the entire customer journey. The Full Cycle Solutions Architect is a blend of Solutions Engineering, Professional Services, and Customer Success; this role also has a blend of Technical Account Manager within it. If you are looking to be on the cutting edge of innovation in B2B SaaS, this is a role for you (SE/PS/CS/TAM).
You will be responsible for Technical Validation and POCs in the Sales Process while integrating the deals that you sell and supporting those customers throughout their entire customer journey. You will work hand in hand with our Customer Engineering team to deliver an exceptional Solution Delivery (integration) experience. You will be the company's expert on how we should build our integrations and systems to ensure the best possible implementation experience for our customers. You will own the process from end to end and drive enhancements and best practices to ensure long-term scalability and efficiency.
We are looking for someone who loves to get technical with customers and solve challenging requests while balancing system requirements and constraints.
Roles & Responsibilities: Technical Configuration Ownership: Lead the technical configuration for customer implementations, collaborating with the Customer Engineering team.Scoping and Planning: Work with customers to build Solution Designs, addressing technical feature requests and defining project requirements.Coordination and Project Management: Schedule and manage customer engineering tasks, ensuring on-time delivery across multiple projects.Customer-Driven Solution Delivery: Prioritize and manage customer requests, balancing trade-offs to deliver optimal outcomes.Validation and Delivery: Collaborate with internal teams and customers to successfully roll out new capabilities.Ongoing Support: Provide ongoing technical support, managing customer requests to ensure maximum value from the solution.Product and Program Management: Plan and manage multiple simultaneous integrations with the customer engineering team.Customer Relationship Management: Build strong relationships with customers, establishing trust through technical knowledge and product expertise.Data Set Creation and Management: Oversee the creation and management of data sets necessary for customer integrations.Prompt Engineering and Problem Solving: Address complex technical challenges with innovative solutions, leveraging technology effectively.Culture Contribution: Contribute to company culture by sharing knowledge, learning new things, and providing feedback to leadership. You're a great fit for the role if you: Are solution-oriented and thrive in a fast-moving, early-stage company environment.Have 2-3+ years of experience in technical implementation or product management roles at a B2B SaaS company.Possess strong understanding and experience with web development fundamentals (RESTful APIs, SQL, Python, LLM, client-side vs. server-side, deployment, testing methodologies).Have experience integrating with third-party platforms and services.Enjoy solving technical problems and managing complex projects independently.Are detail-oriented, organized, and capable of building processes and systems from scratch.Approach challenges with curiosity, creativity, and a collaborative mindset.Value integrity, honesty, and customer obsession in your work. Why you'll love working with us:
We actively created a large Employee Stock Options Pool so we can reward our amazing founding team membersCareer development is a top priority and we will work with you from day one to hype your achievements and help you grow to the potential you want. We hire for trajectory, not past performanceMental health services contribution to cover/contribute to co-pay costs (our CEO, Sam, is a big weekly therapy advocate)12 weeks paid parental leave with an option to do part-time return to workAnnual fitness reimbursementLearning budget (there's always something we should collectively know more about)Unlimited PTO (with a minimum of 15 days per year - none of this no vacation business, our CEO Sam typically takes 20-25 days a year)Work from Home remote set-up allowance Diversity Commitment: We are focused on building a diverse and inclusive team. We welcome people of all backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.