Job Description: We are seeking a skilled leader to manage a team that delivers functional and technical expertise in CRM (Customer Relationship Management), PXM (Product Experience Management), and DAM (Digital Asset Management). This role encompasses the design, development, deployment, and ongoing support of our Global Applications portfolio for business users. You will drive ITIL Service Delivery processes, oversee continuous improvement initiatives, and play key roles in deployment and service introduction projects.
As a manager of two direct reports, you will foster a high-performance collaborative environment. This position requires global oversight and remote management, facilitating coordination and communication across multiple Mars DT internal teams and divisions. You will also engage with business users to ensure the effective delivery of core product and service requests within the CRM, PXM, and DAM domains.
What are we looking for? IT BackgroundITIL, PMI, Agile, DevOps, and Scrum certifications will be a plusCRM/PXM/DAM function knowledge is preferred within an FMCG (Fast Moving Consumer Goods) industry.5-7 Years of experience preferred in service managementAgile and DevOps experience will be a plusCapable and Flexible to develop IT Knowledge and LeadershipArchitecture and Functional knowledge in CRM/PXM areaDemonstrate Line Management Experience and CapabilityAbility to work effectively in a flexible and changing environment and manage multiple activities and prioritiesFinancial and Budget management experienceWhat will be your key responsibilities? CRM (Customer Relationship Management)/PXM (Product Experience Management)/DAM (Data Asset Management) Product Management overall accountability, including lifecycle management for services and productsSupport, Influence, and contribute with Leadership to define a strategy for IT Solutions, in line with operational excellence strategies and Transformational programs and business capabilities strategiesMaintain awareness of industry directions for products and services in the CRM/PXM areas to define new, cost-effective solutions or optimally evolve existing solutions.Service management with 3rd Party vendors based on role model operational excellence, with overall accountability on the metrics for service (SLAs, Availability, performance, etc)Accountable for regular status updates to stakeholders on progress for all demands raised by BusinessDevelopment management with 3rd Party vendors based on role model development excellence, with overall accountability on metrics for developmentEscalation point for any business demands, working with his team and Business stakeholders to address, engaging all resources needed to solve this demandSustain the user community and develop the key users, functional experts and product owners network.Engage and collaborate with other teams when needed (for example: Platform, Database, Security, Processing, Deployment, Development, other BCF towers in BDS, etc.) to address Business needsCollaborate with projects according to Mars DT signature processes, including assigning and facilitating Product BDS Co-Pilot for programmes and projectsBudget management for all product areas and functions.Line Management of a team, with coaching and development as well responsible to assure resources knowledge on Mars business processes and development/projects techniques and methodologiesRole model agile behaviours & methods with customers and peersHigh level of Customer satisfaction accountabilityEnsure a succession plan with the teamWhat can you expect from Mars? Work with over 130,000 diverse and talented Associates, all guided by The Five Principles.Join a purpose driven company, where we're striving to build the world we want tomorrow, today.Best-in-class learning and development support from day one, including access to our in-house Mars University.An industry competitive salary and benefits package, including company bonus.Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
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