Dossier is on a mission to redefine the way people shop perfumes by providing clean, ethical, high-quality versions of iconic ????????????????????????????????????perfumes at fair prices. We are a relatively young company which has grown exponentially in the last few years. At the moment, we are looking for an enthusiastic Customer Experience Specialist with Portuguese to join our Customer Experience Team. We believe that you will be suitable for this role especially if you like to help people solve their problems and you are comfortable with the interaction through channels in the virtual environment, so if you feel like this is something you would enjoy to do on a daily basis, take your chance and apply for the role. Requirements Baccalaureate diploma (minimum); You know English and Portuguese at an advanced level; Previous experience of at least 1 year in assistance/customer support roles; Previous experience in interacting with customers through live chat is an advantage; Work experience in ticketing systems; Good ability to interact with the client in writing and to adapt the communication according to his request/problem; Resistance to work under pressure and good time management skills. Working schedule: 4:00 PM to 00:00 am Romania time 5 days/week from Monday to Friday. ?Responsibilities o Interacts with our international clients through the communication channels available to them: e-mail, chat, social media, whatsapp; ????????????? no phone support ; o Provides assistance and support in resolving customer questions, problems or concerns in a professional and efficient manner; o Collects feedback from customers and forward it to the relevant team for future product/service improvements; o Provides information about products/services, policies and procedures; o Investigates and resolves customer issues in a timely and efficient manner; o Collaborates with other departments to solve complex customer problems; o Accurately records and documents interactions with customers in the customer problem/request tracking system (ticketing); o Performs tasks by reaching individual KPIs. We are offering A friendly international environment where you can follow your passions and develop your skills; Monthly bonus if meeting individual KPIs; Training and a mentor assigned at the beginning of the activity. Recruitment process Clarification discussion with the recruiter; Meeting to get to know the hiring manager. Come join us and be part of our expansion. If you think you are a good match for the role, we look forward to meeting you. :)