At DuPont, we are working on things that matter; whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world.
If you would like to be a part of a premier multi-industrial company that is delivering sustainable solutions that bring real purpose and value, of a company with collaborative spirit because it believes that we work best when we work together as a team and values the diversity of thought, then DuPont is the company for you!
**WHY JOIN US?**
**Our purpose is to empower the world with essential innovations to thrive. We work on things that matter!**
Have the **Opportunity** to chart your own course, challenge yourself, and acquire new capabilities to build a rewarding and fulfilling career. We reward employees with competitive pay and incentives to recognize skills, competencies, and contributions to business results.
Get to **Experience** a collaborative environment where teamwork is celebrated with flexibility that enhances balance and an inclusive atmosphere that is welcoming to all!
Get to know our** Purpose** and make it yours by bringing innovations to market that improve the world, share a commitment to sustainability that makes our planet better and give back to communities in which we work and live.
DuPont Electronics & Industrial has an opening position for a Customer Service Representative (Temporary contract) located in Barueri, BR. The Customer Service Representative is the interface between customers and our business to deliver exceptional service through the order-to-cash process. The Customer Service Representative provides solutions to the customer while managing operational needs and collaborating closely with functional partners (Manufacturing, Marketing & Sales, Supply Chain, etc.) to meet company objectives. This position will work with, but not limited to, supply chain planners, logistics team, market segments, other customer service reps, plant sites, warehouses, regional contacts, carriers, and financial contacts to meet customers' needs while maintaining quality standards. In addition, this position will focus on matching customer needs to the DuPont product offerings. Responsibilities include responding to customer inquiries and complaints utilizing the various Business Unit tracking systems, issuing credit and debit memos, and monitoring sales orders through the order fulfillment process. This position will also require a thorough understanding of and become actively involved in support of the corporate Sarbanes-Oxley 404 compliance process as it relates to customer service.
**Your key responsibilities will be/what you'll do**:
- Manage customer orders through Customer Service work processes and systems.
- Handle all types of customer orders, including indent orders and services invoicing requests.
- Supports customers with coordination of returns when required, following Dupont's Return Policies.
- Strengthen customer experience by developing solid relationships, understanding customer needs, and gathering market intelligence.
- Coordinate activity at assigned customer accounts, proactively address issues, and implement solutions.
- Weekly participation in meetings with the Supply Chain team to analyze possible material delays.
- Identify and deliver value added services. Proactively provide differentiated services to our customers by thorough understanding of our service offerings.
- Differentiate between customer requirements and DuPont capabilities; choose the best/cost effective solution.
- Support commercial strategies with DuPont customers across multiple businesses.
- Provide backup coverage within Latin America countries.
- Responsible for establishing and maintaining relationships with the customers.
- Respond to sales team inquiries as: prices, stock, latest sales.
**Qualifications**:
- Bachelor's degree or equivalent required.
- Develop proficiency as a Customer Service Representative.Proven ability to build and maintain strong customer relationships.
- Ability to adjust with ease to new conditions and personnel and to exhibit the competence and maturity to encourage confidence from Customers.
- Ability to identify areas for improvement and escalate for change management implementation.
- Excellent interpersonal and written communication skills.
- Knowledge of the Sales to Cash (STC) transactions in SAP.
- Intermediate to high level Microsoft Excel proficiency is required (including Excel, PowerPoint, Word, and Power BI).
- Demonstrated skills: multitasking, project management including the ability to translate needs into a workable implementation plan, change management.
- Demonstrated flexibility/adaptability in a dynamic, fast-paced team environment.
- Logistics, operations, or manufacturing experience preferred.
- Language skills: English and Spanish at intermediate to hig