Customer Support

The Customer Care Representative provides outstanding customer service and support to ensure a positive customer experience with our positioning solutions. The ideal candidate is service minded and thrives in a friendly, hard-working, fast paced environment.
Primary Duties
Respond to internal and external inquiries via email and phone.

Provide customers with quotes and product knowledge

Call customers to renew their subscriptions, up-sell services, and obtain customer satisfaction feedback

Input sales orders, payments, and help customer activate their service

Update client accounts to maintain data integrity

Troubleshoot technical customer issues with service activation and operation

Characteristics / Skills
Fluent in Portuguese and English required; Fluent in Spanish preferred

Excellent communication skills

A warm, approachable, outgoing manner

Able to uncover customer needs and pair them with appropriate solutions

Skilled in outbound customer calls to solicit subscription renewals

Working knowledgeof word processing, spreadsheettools and internet browsers

Technical expertise preferred

Education / Experience
Experience in a customer service position preferred

Bachelor's degree preferred

Local Requirements
Some overtime/weekend work required during peak season (March-June; September-December).