Hcltech | Network Security Engineer - Híbrido - São José Dos Campos - Sp | São José Dos Campos

Responsibilities & Qualifications :Handling tickets / Incidents via Service Now platformLead technical incident calls as a SMETroubleshooting and providing break fix support to technical issuesPerform root cause analysis of raised issuesDefining process improvements and ensuring that the processes are adhered toTake shared ownership of resolving issues in a SLA driven environmentMentoring / training team members as a SMETesting and auditing as required from time to timeImproves and maintains customer and employee satisfactionWork as part of a Follow the Sun support global support modelTechnology Knowledge: Firepower/FMC/ASA- Cisco (IPSEC/SSL VPN, GRE, ACL, MPLS, WAN)Cisco ISECisco MerakiLoad Balancer - F5 LTM/APM and WAFSD-WAN experience a plusQualifications:Min 8+ years of Network Engineer experience supporting global network infrastructuresExperience in working as part of a global support (follow the sun) modelCisco CCNP/CCIE and other industry standard networking certificationsExpert level knowledge in the real time analysis troubleshooting and documentation of issues within LAN/WAN architectures and IP Services.Expert level knowledge of troubleshooting, implementing, optimizing and testing of security technologies including VPN IPSEC/SSL, GRE and Load balancingExpert level of Knowledge for FTD/ASA packet capture and packet tracer analyses.Expert level for Wireshark and debugging reading skills.Extensive hands-on experience with:Cisco Firepower, ASA product familiesCisco ISEVPN IPSEC/SSL, GRE technologies and firewall policiesF5 Load balancers LTM/APM and WAFCisco SD-WAN experience a plusCertifications: CCIECCIE SecurityF5-CSE300-415 ENSDWI certificationITIL v4