D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer's IT productivity and contribute to the organization's success and value.We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!Please note that the official start date for candidates in this role is not until February 2025. As a result, the pace of the hiring process may reflect this timeline. We appreciate your patience and understanding throughout the recruitment process.Tasks and ResponsibilitiesProvide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and productsFirst and second level technical support – calls/tickets/user interactionProvide prompt responses to IT related questions from end-usersReliable documentation of all end-user interactions in customer ticket system 'Service Now' (e.g., incidents, requests)Create, maintain, utilize knowledge articlesProvide IT onboarding trainings to new startersContribute to continuous improvement initiativesMinimum RequirementsLanguage skills: fluent English, fluent Portuguese; other languages are a plus5+ years of experience in a similar roleStrong problem solving/analytical abilitiesExcellent communication skills and customer orientationAttention to detail and ability to multi-task, handling multiple stakeholdersAbility to prioritize and willingness to work self-sufficiently and well organizedTeam player and supportive personalityExperience in regulated IT environments is a plus (e.g. GxP)All candidates must provide a Criminal record not older than 3 monthsBenefitsBroad range of activities, tasks, and projectsFlexible working conditionsFishing for Friends program – our referral programFurther development and professional advancementFriendly and international working environmentCompany-sponsored events
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