The Role : Relationship Manager
We are looking for a Portuguese speaking mid career professional who is comfortable working in a remote environment, motivated, comfortable within a flexible early start-up environment, capable of taking initiative and driving new ideas forward. The ideal candidate will be experienced with managing clients relationships, customer-oriented with a drive to achieve goals and maintain a great customer experience. You will be able to work closely with clients to understand their needs. This individual will have excellent communication abilities, relationship management and negotiation skills.
You will:
Drive spend across your key clients book by cross-sell, retention, and expansion to induce overall growth and usage of Reap services
Strong analytical skills through the use of SQL or Metabase to make data-driven decisions that drive business outcomes
Serve as primary day-to-day liaison with assigned clients and maintain positive ongoing relationships
Maximize the revenue per account through value-based selling and advising best solutions to your key clients
Maintain and foster relationships with clients by ensuring best customer experience and preventing churn
Work with existing Web3 and Web2 accounts to provide product solutions, upsell and to ensure satisfaction
Tasked to grow existing key relationships and meeting assigned growth KPIs as well as to bring in new product innovation insights from key clients
Liaise with cross functional teams to execute on clients' requests
Working closely with our product team to deepen client relationships
Learn, have fun and get things done!
We're looking for someone with:
Minimum 8-10 years of proven success in client management in API / Payments / Card issuance
Familiarity with sales performance metrics
Strong negotiation, presentation and communication skills
Ability to adapt or build new SOPs to cater for changing product features deployment with the Relationship Management Team
Fluent in English and Portuguese
Strong verbal and written communication skills
Dynamic personality with strong winning and high performance mindset
Self-motivated and a quick learner
Highly adaptable with a can-do attitude
Empathy toward the concerns of others, both within and outside Reap
Nice to haves:
Self-motivated and a quick learner
Exceptional team player
Extreme open-mindedness
Clear and concise communication
About Reap
Reap is a leading global payment technology provider that enables financial connectivity and access for businesses worldwide. By merging traditional finance with digital assets, bridging disparate economies, and connecting key financial players, we are transforming the financial landscape into a more interconnected and interoperable space for efficient money movement.
With stablecoin-enabled corporate cards, payout solutions, and expense management tools, we streamline financial operations and empower businesses to scale. Our APIs enable businesses to embed finance into their own products and services, from issuing Visa cards to facilitating cross-border payments.
Reap is supported by a strong network of investors, including Acorn Pacific Ventures, Arcadia Funds, HashKey Capital, Hustle Fund, Fresco Capital, Abacus Ventures, and Payment Asia. Founded in 2018 in Hong Kong, we have since expanded to a team of over 100 across the globe.