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Job DescriptionThe Sales Manager is primarily responsible for developing new business opportunities whilst assisting in the management of the hotel's existing accounts across various segments. The role of the Sales Manager involves orchestrating, developing, and implementing sales and communication strategies tailored to meet the external and internal requirements of our four hotels: Pullman Cape Town, Movenpick Windhoek, Mercure Windhoek, and Windhoek International Convention Centre. Each is distinct in style and ranges from 4 to 5 stars, thus requiring a nuanced approach that respects their individuality and brand essence.
Stay informed of market and competitor changes.Act as an ambassador for Pullman Hospitality and cross-sell all brands in all locations as relevant to client requirements.Be responsible for an assigned market/territory and cultivate new commercial relationships and revenue streams from allocated areas.Clarify new business targets per team member based on budget and strategy.Analyse leisure segment performance based on segmentation objectives & strategies.Establish parameters, quotes, negotiate prices, and seal contracts.Participate in tradeshows, conventions, and promotional events.Sell to external markets including corporate, leisure, events, meetings, conferences, receptions, exhibitions, and events.Maintain knowledge about local and global accounts (existing and new accounts).Achieve targets set by the Director of Sales and Marketing in terms of new active accounts, room nights, banquet covers, and revenue.Increase the volume of transients and groups as set down, targeting new business from existing and/or potential clients.Record all objectives and planned activities for managed accounts in an account development plan and ensure information is up to date.Meet agreed monthly performance targets – appointments, account management calls, client appointments & revenue targets.Work effectively during the RFP process to ensure all rate loading is completed by specified dates.Renegotiate and re-contract all annual wholesale and leisure accounts.Recommend membership of relevant industry associations, sales trips, and tradeshows that will benefit the hotel.Attend and assist with in-house marketing activities, fam-trips, client hospitality evenings, presentations, show rounds, and promotional activities.Update & maintain sales contact lists and account information in ANAIS or other systems as directed.Maintain awareness of the hotel's key competitors and their interaction, key account base, corresponding rates, and property developments.Achieve KPIs related to appointments, client interaction & account development.Achieve new business targets and manage an agreed portfolio of existing accounts to retain and develop business.Produce reports of completed sales activity including details of client appointments, presentations, familiarization trips, and other related client interaction.Assist with office administration ensuring all accounts have necessary documentation, contracts, contact forms, and up-to-date Account Development Plans.Ensure familiarity with the hotel's financial position and selling strategy versus the previous year and current budget.Maintain awareness of the hotel's key competitors' financial performance, client interaction, key account base, and property developments.Work closely with the Accor Sales Network to assist with achieving overall sales targets for the hotel.Carry out sales trips to all business areas as specified both domestically and internationally as required.Carry out any other reasonable duties that may be required. QualificationsGrade: 12
Diploma / Bachelor of Commerce in Marketing Management will be an advantage.
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