- 2+ years of sales or account management experience- 2+ years of digital advertising and client facing roles experience- Experience with Excel- Experience analyzing data and best practices to assess performance driversWe are looking for a talented Account Manager to play an important role within the VSP (Vendor Success Program) Team, contributing to develop close management with key distributors in the Books category, including cost negotiation, results monitoring, process improvement, and ensuring the operational performance of these distributors. Additionally, you will also be responsible for monitoring the results and strategy of the Books category for MVR, analyzing business data, category strategy in MVR, and acting as a facilitator between MVR and business to ensure the category's performance. This role will work with multiple stakeholders and teams across the Amazon organization. The successful Account Manager is an effective listener, communicator and problem-solver, and is able to balance the needs and requirements of both Amazon.com.br and strategic vendors.At Amazon Brazil, we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflects the plurality of the businesses we play and the customers we serve. In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as we understand that this agenda must have different perspectives and multiple experiences. Our leadership is committed and understands more and more their role in sharing and acting on our leadership principles, with the purpose of 'Strive to Be Earth's Best Employer'. Understanding our responsibility and our need for change, we are conscientious that 'Success and Scale Bring Broad Responsibility'. Our affinity groups are built from and by volunteers from different businesses and they are an active part of our DE&I strategies definition. Besides that, they act as ambassadors of this agenda, and they will support you from Day 1. Remember, at Amazon 'It's always Day 1'. Our groups are organized in the following fronts: BEN - Black Employee Network, Women@Amazon, Glamazon (LGBTQIA+) and People With Disabilities, to be launched in 2022.Key job responsibilitiesDevelop strategic mid-sized vendors with close management to accelerate their long-term growth in Retail ensuring selection growth and availability for Amazon customers in a sustainable and scalable way;Manage vendors from a specific Product Family, being responsible for these business P&L;Create, develop and execute a growth acceleration plan customized for each vendor;Responsible for the main operational and financial results of the vendor, developing plans that drive revenue and performance improvement margin;Align with the key stakeholders the business strategy;Analyze and track key KPIs to ensure vendors performance;Suggest process improvements and assist internal partners to drive them to completion.A day in the lifeConnect with partner business teams, peers and stakeholders to understand and align business opportunities;Educate vendors about Amazon tools, processes and resources;Create and negotiate business agreements;Analyze, create and manage vendors deals and events performances;Identify opportunities to improve tools and systems for Retail;Identify opportunities to simplify or automate tasks, executing opportunities involving basic software applications (e.g. Excel).- Experience analyzing key open issues and resolution metrics for each of the managed accounts- Experience in relationship management within technology, start-ups, or SaaS Platforms
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