**Job no**: 521490**Brand**: Flight Centre Travel Academy**Work type**: Full time, Hybrid, Remote**Location**: Remote, Queensland, Victoria**Categories**: People & Culture**About the Opportunity**Responsible for leading the Flight Centre Travel Academy's "Work, Study + Play Whitsundays" program, you will be responsible for the engagement, alignment, industry connection, placement, retention, and overall experience of students within the program.You will work closely and is support by the Student Support Team, Facilitation Team, Whitsunday Employer Partners and internal Travel Academy team. If you're looking for the opportunity to bring new people into the exciting Travel and Tourism industry and supporting them throughout their journey, this role is for you!This full time role will ideally be based in either the Brisbane or Melbourne head office with flexible arrangements available.**What you will be doing**:- Student Engagement_Manage a FCTA Program to ensure students are educated, engaged, supported, and retained throughout their program to completion.Tasks include (not limited to):- Facilitating program introduction sessions with students- Engaging students into their program and educating them across the various elements involved- Liaise with facilitators on a regular basis to provide program updates and ensure study guidance is provided- Coaching calls to support students through the program and into further semesters- Support sessions to assist with employment progression and retentionDevelop, share and execute annual program plan to ensure program success through:- Ongoing improvements are made to the program for student experience- Suitable resourcing is available throughout peak program periods- Increased clarity for direction of program across the business- Monthly reporting of program results for internal use, employer partners, stakeholders and suppliers- Student Job Outcomes_Tasks include (not limited to):- Provide guidance and advice to students regarding career pathways, opportunities, and recruitment practices- Conduct Screening Calls with students and graduates for progression into employment- Provide honest feedback to students about their skills and the requirements of selected tourism jobs- Deliver outcome-based conversations with students regarding employmentMaintain employer partner and supplier relationships to strengthen placement processes and student experience by:- Developing awareness of current jobs skills required across multiple roles with employer partners- Providing employer partner recruitment information to internal and external customers- Working with employer partners to assist in placement process- Attend employer partner events, career workshops, student graduations and other applicable events as required- Communicating regularly with employer partners to provide feedback, improve processes and enhance the employment experienceProvide general support and assistance to the team across different programs to ensure a positive student experience, timely completion of processes and key business measures**What you will need**:- Experience in the education sector/VET and/or student engagement- Prior FCTA student experience favourable- Proficient in Excel - Hubspot, Blackboard an advantage- Ability to provide feedback and have honest conversations about student's ability to remain on task (towards job outcome)- Previous recruitment experience well regarded- Ability to manage own reporting and student journey, with high attention to detail- Ability to multi-task and problem-solve- Ability to travel as required**What's in it for you**:- **Culture**:You will be employed by an inclusive company that takes pride in their employees and offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd- **Development**: individualised Learning & Development pathway options- **Exclusive Staff Discounts**: accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more- **Travel Discounts**: including family and friends - flights, hotels, tours, cruises, travel insurance- **Flexibility**: flexible/hybrid options available- **Brightness of Future**: career opportunities in a network of brands and businesses across the globe - we prefer to promote from within- **Corporate Health Discounts**: access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to 24/7 internal gym- **Mental Health**: support and Employee Assistance Program for staff and family- **Social**: regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Lisbon in 2024)- **Pride**: reconciliation, diversity and inclusion practices -
