ABOUT THE ROLE As a Technical Writer working closely with our merchant-facing product teams, you will create and maintain documentation that helps online store administrators effectively use our products. Your primary focus will be on writing and updating guides, user manuals, and product documentation that assist admins in managing different aspects of their online stores, from setup to optimization. You'll also write and maintain developer documentation, including: getting started guides, code samples, API documentation and system overview articles. To succeed in this role, you need a detail-oriented approach, a collaborative mindset, and a passion for delivering high-quality, easy-to-follow content.
ABOUT THE TEAM The Education & Documentation team is responsible for helping clients and partners worldwide get all the information they might need to successfully use VTEX to power their businesses. This is currently done mainly through our Help Center and Developer Portal, but can include any learning material distributed in a scalable way. We operate as a unified product chapter, with each Technical Writer being assigned to a squad that supports a small number of product teams. We ensure that the style and tone of our technical documentation are aligned with our brand, that our online training courses, community-generated content and documentation are seamlessly integrated and act as advocates for documentation culture and excellence within VTEX.
WHO YOU ARE You have entry-level experience in technical writing and/or working in communications, technology, information management, editorial, or academic roles. You have a natural drive to learn new skills and share knowledge with others and are interested in deeply understanding the business and technologies that power VTEX. You are organized, responsible, self-motivated, and eager to work in a remote-first environment with a high degree of autonomy and accountability. You thrive on investigating, collaborating with teams, and communicating with different roles so as to effectively seek information and share context. You have strong communication skills and can explain concepts clearly. You are a proficient writer in Portuguese and, preferably, also english, ABOUT VTEX VTEX (NYSE: VTEX) is the enterprise digital commerce platform where global brands and retailers run their world of commerce. VTEX is trusted by more than 2,400 customers, such as AbInbev, Carrefour, Colgate, Motorola and Whirlpool, with over 3,200 active online stores across 38 countries*.
Founded in the year 2000, VTEX has a history of being unstoppable. Completely against the odds, VTEX is leading a high-tech industry and positioned above market giants. We are building an extraordinary future with more than 1,500 employees scattered across 18 locations in 12 countries in Latin America, North America, Europe, and Asia.
At VTEX, you will work in a challenge-driven environment and collaborate with amazing peers. If you are powerful individually, join us, and we will be unstoppable together.
*as of FY ended on December 31st, 2021 BENEFITS Competitive compensation Profit-sharing Flexible work schedule Meal Allowance (Flash) Transportation assistance Possibility to join our equity program Health, dental, and life insurance Child Care assistance Extended parental leaves VTEX Care: our financial, legal, and mental assistance program Totalpass partnership Language scholarship: 65% subsidies in English, Spanish, Portuguese courses Free shipping on 1000+ VTEX stores #LI-Remote