Job Title: Customer Success Manager Position Description: We are seeking an enthusiastic and proactive Customer Success Manager (CSM) to join our team. In this role, you will serve as the primary liaison for revenue-generating accounts, helping customers unlock the full value of our products and services. You will play a vital role in building customer loyalty, driving adoption, and increasing retention and upsell opportunities.
About the Company: Our client is a technology company dedicated to providing user-friendly solutions for the security industry. Built with a focus on real-world challenges, their software enables even the most technology-averse users to effectively manage their operations. They pride themselves on their excellent customer satisfaction metrics and a commitment to continuous innovation.
Availability: Full-time: Monday to Friday, 8 AM–5 PM CSTMay occasionally require weekend work Key Responsibilities: Serve as the lead customer liaison for revenue-generating accounts, attending one-on-one meetings with strategic partnersBuild and maintain trusted adviser relationships with customers to identify upsell opportunities for additional products and servicesOversee post-sales activities, ensuring customers experience tangible benefits from the solutions providedDevelop and execute Customer Success Plans to drive adoption and value realization of the company's solutionsAct as the voice of the customer by providing actionable feedback to internal teamsIdentify risks to customer success and collaborate with account teams to create and implement risk mitigation strategies Required Experience and Qualifications: 3+ years of Customer Success or Inside Sales experienceProven ability to build deep customer relationships and manage accounts for sustained revenue generationEnthusiastic approach to customer engagement, with the ability to understand and address customer needs effectivelyStrong technical acumen, including experience with Google Workspace (preferred over Microsoft Office)Demonstrated ability to adopt and leverage web applications for customer successA strong desire for action and willingness to take initiative Language Requirement: C2 Level of English proficiency Preferred Skills and Experience: Familiarity with HubSpot CRMExperience working in a small business or startup environmentTrack record of increasing customer satisfaction, retention, and upsell for technology products Compensation: Competitive salary paid in USD or Local Currency, according to your preferenceCommissions awarded per seatingAdditional incentives based on performance Benefits: Paid Time Off (PTO): 10 days annuallyPaid Holidays: Local official holidaysLunch and Breaks: PaidUnpaid Leave: Available upon coordination If you're a driven professional who thrives on building relationships and delivering results, we encourage you to apply for this exciting opportunity!