Sr. Program Manager, Delivery ExperienceAt Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve.In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as we understand that this agenda must have different perspectives and multiple experiences. Our leadership is committed and understands more and more their role in sharing and acting on our leadership principles, with the purpose of 'Strive to Be Earth's Best Employer'. Understanding our responsibility and our need for change, we are conscientious that 'Success and Scale Bring Broad Responsibility' Our affinity groups are built from and by volunteers from different businesses and they are an active part of our DE&I strategies definition. Besides that, they act as ambassadors of this agenda, and they will support you from Day1. Remember, at Amazon 'It's always Day1'. Our groups are organized in the following fronts: BEN - Black Employee Network, Women@Amazon, Glamazon (LGBTQIA+) and People With Disabilities.For millions of customers worldwide, the Amazon name is synonymous with delivery – and the Delivery Experience (DEX) team provides those customers with innovative ways to get what they want and need, enabling the choices they make on every order, every day. We combine customer impact with retail invention, solving huge technical challenges along the way.Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as world-class e-commerce. Amazon.com.br is an important and fast-growing business for Amazon.We are looking for a Sr. Program Manager to lead Delivery Experience Shipping Programs. You'll be responsible for the designing, implementing, and maintaining high impact processes and supporting teams, that helps us deliver on our customer promise seamlessly. This role will partner closely with the Amazon Transportation, Operations, Finance, Retail and WW DEX leadership to solve customer facing shipping solutions.Key job responsibilities- Define and deliver important programs with broad cross-functional and cross-organizational business impact;- Lead the design of the solution, implementation, and delivery of a highly complicated cross-functional project in a new business area;- Bring strong, data-driven business and strategic judgment to decisions;- Invent, evolve, improve, and simplify processes and technology requirements (when appropriate);- Develop business and process requirements, prioritize needs, and manage milestones and overall roadmap.- Create buy-in for the vision both internally and with key external partners;- Approach complex business problems, aligning divergent stakeholder teams to a common plan;- The launch and configuration of shipping programs in Brazil;- The enhancement of Amazon delivery experience, including the definition of shipping prices and shipping promotions;- Bring analytical horsepower, enhanced excel skills (and ideally SQL), and a deep curiosity about how things work- Identify and develop opportunities for improved cash flow in Shipping Programs;- Drive cross-functional strategic initiatives to continuously improve profitability and customer experience.We are open to hiring candidates to work out of one of the following locations:Sao Paulo, SP, BRA- Program or project management experience.- Experience using data and metrics to determine and drive improvements.- Experience owning program strategy, end to end delivery, and communicating results to senior leadership.- Experience driving process improvements.- Master's degree, or MBA in business, operations or related field.#J-18808-Ljbffr
