Sumsub is the one verification platform to secure the whole user journey. With Sumsub's customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.Sumsub has over 2,000 clients across the fintech, crypto, transportation, trading, e-commerce and gaming industries including Binance, Wirex, Avis, Bybit, Huobi, Unlimit, Flutter, Kaizen Gaming, and TransferGo.Now we are looking for a L3 Technical Support Engineer to join our team!What We Offer:Competitive compensation in compliance with your professional expertise.Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide.International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore.Remote first company – work from anywhere in the world.Paid vacation and sick leave.What You Will Be Doing:Provide technical support, configure, and troubleshoot issues with the Sumsub platform for our B2B clients.Perform a technical analysis of reported problems and define plans for resolving them.Interact daily with other engineers to provide technical action plans or take ownership of cases that require escalation.Collaborate closely with other teams to answer clients' technical questions, acting as a liaison between the client and internal Sumsub resources.Communicate with clients using chat, email, and outbound calls.Implement and develop custom solutions involving simple scripting or coding.About You:Fluent in Spanish and English (both oral and written, upper-intermediate as a minimum).Experience troubleshooting web applications.Basic understanding of programming fundamentals (e.g., data types).Practical experience troubleshooting web applications that use RestAPI.Practical experience working with SQL-like databases.Simple scripting skills using the language of your choice.Basic HTML and CSS experience.Willingness to provide excellent support service.Would be considered a plus:Familiarity with Kibana or the Elastic Stack.Knowledge of Portuguese.Proficiency in supporting/working with mobile or web SDK.Hands-on expertise with Postman or practical exposure to API troubleshooting.Background in technical support for web or mobile applications.Understanding of crypto, fintech, banking applications, or services.Sounds like a great opportunity for your career development? Then go ahead and apply!
