Customer Retention Manager

Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy. We are built on a foundation of excellence, customer focus, quality products and services. We operate over 50 stores in Iowa, Nebraska, Texas, Illinois, Michigan, Florida, Colorado, Kentucky, Indiana, Missouri, New York, Pennsylvania, and Puerto Rico. We are currently looking to hire a Customer Retention Manager. You will have access to a comprehensive benefits package that includes:
Paid time off including vacation days, personal days and holidaysUnlimited Bonus & Commission opportunities paid monthlyCompany paid Life Insurance and Long-Term Disability InsuranceMedical, Dental, Vision, Life Insurance and Short-Term Disability401(k) with a company matchOngoing training and developmentResponsibilities: Immediate contact of all customers who have not renewed their lease agreement(s)Maintain updated accurate customer informationHelp support the overall needs of the store by assisting other associates and acting as key holder in the General Manager's absenceMonitor customer payment history and habits and make recommendations to support the customer to ownershipCollect money and obtain customer signatures on lease agreementsOther tasks as assigned by managementMinimum Requirements: Strong leadership skillsGood communication and interpersonal skillsProfessional appearanceHistory of resultsAptitude to learn proper collection proceduresEffective organization skillsMust be 21 years of age or olderPosition routinely requires lifting, loading and "dollying" merchandise of 50 pounds or moreBi-Lingual a plus!!Requirements: Customer Retention Manager must have a satisfactory MVR (driving record), D.O.T. physical/certification, a valid Driver's License and comply with the Arona Home Essentials Driver Qualification Policy. Customer Retention Manager must pass a pre-employment drug screening and criminal background investigation.
EEOC Statement: Arona Home Essentials is an Equal Opportunity Employer.

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