Ford Pro Upfitter Specialty Vehicle Account Manager
We are the movers of the world and the makers of the future.
We get up every day, roll up our sleeves and build a better world -- together.
At Ford, we're all a part of something bigger than ourselves.
Are you ready to change the way the world moves?
Ford Pro is a new global business within Ford committed to commercial customer productivity.
Ford Pro delivers a work-ready suite of vehicles, accessories and services for virtually every vocation, backed by technology and engineered for uptime.
In this position...
The Ford Pro Specialty Vehicle Team is responsible for the interface between Ford Pro and the modifiers (upfitters), building strong relationships in adherence to safety and quality.
Responsible for ensuring product related questions are answered in a timely fashion while working in a fast-paced environment with multiple, competing priorities.
What you'll do...
Act as single Point of Contact for assigned Specialty Vehicle (SV)/Ford Pro Upfitter (FPU) on fleet related items including allocation and reassignments; FPU assessments; lead communication and resolution with key internal/external stakeholders as appropriate to assist/support customer upfitters.
Fulfill SV/FPU program responsibilities and required communication with assigned upfitters:
Work with SV upfitters to achieve vehicle sales & share objectives by vehicle line.
Utilize key market share and competitive data to inform upfitters and develop robust business plans to grow the CV Small Fleet (NFS 1-25) business.
Work with SV upfitters and Ford Pro personnel to implement Sales and Share targets.
Work with FPU to coordinate assessment and qualifications, manage and review new applications and maintain assessment check lists.
Summarize and document learnings from upfitter visits, maintain upfitter and data integrity and consult, when appropriate.
Provide upfitters with regular updates on key information and breaking news.
Review and approve Sales and Share improvement / business plans with upfitters.
Monitor and reinforce Converter Pool Program compliance including resolution of probation issues.
Identify market opportunities to add new/additional upfitters in line with market data.
Account Inventory forecasting - monitor upfitter inventory and aging to prevent excessive days in stock.
Pool placement/termination -- monitor and reinforce performance and execution of SV inventory initiatives for upfitters.
Set upfitter objectives and monitor performance.
Collaborate with both Ford Pro, Commercial Vehicle teams and external customers (upfitters).
Subjectively review and evaluate upfitters with consistency.
Assist with Up-fitter Advisory Board meetings and Pool Account Meetings.
You'll have...
Bachelor's degree or equivalent experience.
2+ years experience within the upfitter space.
Basic understanding of Quality Operating Systems.
Strong verbal, written communication, and presentation skills.
Enthusiasm for working with commercial upfitter customers and industry partners to grow sales, market share and increase customer loyalty of Ford Pro vehicles.
Candidate must be able to travel overnight; estimated travel a minimum of 2 weeks per month.
Even better, you may have...
Bachelor's or Master's degree.
Self-starter with can do attitude, emotional resilience, smart work ethic, and ability to deliver results with minimal supervision.
Task oriented individual capable of skillfully managing multiple competing issues, opportunities and objectives.
Strong organization and attention to detail are critical elements of the role.
Ability to build strong relationships, influence others to embrace initiatives and inspire action.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice.
You can choose what your Ford future will look like: will your story span the globe, or keep you close to home?
Will your career be a deep dive into what you love, or a series of new teams and new skills?
Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above?
No matter what you choose, we offer a work life that works for you, including:
Immediate medical, dental, vision and prescription drug coverage.
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more.
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more.
Vehicle discount program for employees and family members and management leases.
Tuition assistance.
Established and active employee resource groups.
Paid time off for individual and team community service.
A generous schedule of paid holidays, including the week between Christmas and New Year's Day.
Paid time off and the option to purchase additional vacation time.
This position is a range of salary grades 6-8.
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States.
Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce.
All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.
In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
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