Head Of Teleoperation, Latam

The Company:Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications. Our technologies are shaping the production and people-related ecosystems to become increasingly connected and autonomous — ensuring a scalable, sustainable future. Hexagon's Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety. Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,000 employees in 50 countries and net sales of approximately 5.5bn USD. Learn more at hexagon.com and follow us @HexagonAB.Purpose of Position:The purpose of the Head of Teleoperation, LATAM role is to develop the Teleoperation mining systems business for Hexagon Mining within LATAM. Plan, manage and strategically analyze all aspects of sales, services and support to customers to implement remote intelligence centers, aiming for operational efficiency and customer satisfaction. You will need to establish and manage dealer, agent, and related entity relationships. Responsible for achieving business targets set on an annual basis. Developing business plans and strategies in liaison with stakeholders, to contribute to the development of project deployment, customer service and technical support service for the regions. Establishing business opportunities for the Mining business in the region of responsibility, to maintain and build strategic relationships with existing and potential customers and industry contacts. The purpose of the Head of Teleoperation, LATAM role
is to develop the Teleoperation mining systems business for Hexagon Mining
within LATAM. Plan, manage and strategically analyze all aspects of sales, services
and support to customers to implement remote intelligence centers, aiming for
operational efficiency and customer satisfaction. You will need to establish
and manage dealer, agent, and related entity relationships. Responsible for achieving
business targets set on an annual basis. Developing business plans and
strategies in liaison with stakeholders, to contribute to the development of
project deployment, customer service and technical support service for the
regions. Establishing business opportunities for the Mining business in the
region of responsibility, to maintain and build strategic relationships with
existing and potential customers and industry contacts.Major Areas of Responsibility:Achieve the sustainable growth of Teleoperation projects in LATAM subregions, by supporting general managers, BDM and services and support managers on all relevant aspects of Teleoperation area.Manage sales, support and service operations of the remote intelligence centers.implement processes, define goals and promote the growth/development.Manage project implementation processes and best practices on Teleoperation projects.Support technical solutions on pre-sales activities.Monitor the quality of services provided to customers through reports.Develop and cultivate relationships with current and prospective dealers, agents, related Hexagon entities and third parties (i.e. key account figures) who have influence over the markets and regions targeted for business opportunities.Develop and implement strategic business development plans to continue growth of Hexagon Mining product portfolio in each country / region / developing market.Key account management – ensure a high level of customer satisfaction with Hexagon's services and solutions to enable growth of the mining business globally. Take ownership of key account issues – resolve customer issues proactively, engaging with other stakeholders as required, ensuring ongoing issues are escalated to the appropriate channels to resolve in a timely manner.Identify new regions for business development opportunities, performing market analysis for these regions to ensure the direction is aligned with the business and products and solutions being developed.Manage sales leads through to closure and monitor against approved budgets to ensure financial results are on, or ideally above, target and implement plans to counteract deviations.Perform presentations to existing and potential customers. Present and demonstrate the mine systems product range and associated benefits for customers.Negotiate sales contracts and associated install and commissioning milestones.Develop financial and personnel budgets, with input from direct reports, for approval by senior management.Identify, foster and leverage relationships with internal stakeholders, customers and industry contacts supporting the attainment of the goals for the business.Develop and maintain a deep understanding of the region, industry, and customer needs and requirements. Work collaboratively with the team to provide insights into client and industry product requirements as well as potential developments which will set Hexagon Mining apart from its competitors.Represent Hexagon Mining in industry events and tradeshows and collaborate with the Product Management & Marketing team, and Sales & Account Management teams to prepare for such events.Represent the business in industry associations where appropriate to advance the interests of the Hexagon Mining Systems Unit.Prepare periodic sales reports and forecasts as required.Liaise with Finance department for management of receivables.Compliance with Hexagon's Workplace Health and Safety policies and procedures, participation in audits and compliance with instructions given in respect to the health and safety of himself / herself and the safety of others.Other duties and responsibilities as required from time to time. Achieve the sustainable
growth of Teleoperation projects in LATAM subregions, by supporting general
managers, BDM and services and support managers on all relevant aspects of
Teleoperation area.Manage sales, support and
service operations of the remote intelligence centers.
implement processes, define
goals and promote the growth/development.Manage project
implementation processes and best practices on Teleoperation projects.Support technical solutions
on pre-sales activities.Monitor the quality of
services provided to customers through reports.Develop
and cultivate relationships with current and prospective dealers, agents,
related Hexagon entities and third parties (i.e. key account figures) who have
influence over the markets and regions targeted for business opportunities.Develop
and implement strategic business development plans to continue growth of
Hexagon Mining product portfolio in each country / region / developing market.Key
account management – ensure a high level of customer satisfaction with
Hexagon's services and solutions to enable growth of the mining business
globally. Take
ownership of key account issues – resolve customer issues proactively, engaging
with other stakeholders as required, ensuring ongoing issues are escalated to
the appropriate channels to resolve in a timely manner.Identify
new regions for business development opportunities, performing market analysis
for these regions to ensure the direction is aligned with the business and
products and solutions being developed.Manage
sales leads through to closure and monitor against approved budgets to ensure
financial results are on, or ideally above, target and implement plans to
counteract deviations.Perform
presentations to existing and potential customers. Present
and demonstrate the mine systems product range and associated benefits for
customers.Negotiate
sales contracts and associated install and commissioning milestones.Develop
financial and personnel budgets, with input from direct reports, for approval
by senior management.Identify,
foster and leverage relationships with internal stakeholders, customers and
industry contacts supporting the attainment of the goals for the business.Develop and maintain a deep
understanding of the region, industry, and customer needs and requirements. Work
collaboratively with the team to provide insights into client and industry
product requirements as well as potential developments which will set Hexagon
Mining apart from its competitors.Represent
Hexagon Mining in industry events and tradeshows and collaborate with the
Product Management & Marketing team, and Sales & Account Management
teams to prepare for such events.Represent
the business in industry associations where appropriate to advance the
interests of the Hexagon Mining Systems Unit.Prepare periodic sales
reports and forecasts as required.Liaise with Finance
department for management of receivables.Compliance
with Hexagon's Workplace Health and Safety policies and procedures,
participation in audits and compliance with instructions given in respect to
the health and safety of himself / herself and the safety of others.Other
duties and responsibilities as required from time to time. Knowledge and Experience - Required:Tertiary qualifications in Business, Engineering (Mining / Electrical / Electronic / Computer Science) or equivalent – highly desirable.Technical knowledge on SW, technology for mining, automation - highly desirableProven successful track record on mining industry - highly desirable.Commercial experience dealing with technical products and solutions – highly desirable.Professional communication skills in English / Spanish / PortugueseTertiary qualifications in
Business, Engineering (Mining / Electrical / Electronic / Computer Science) or
equivalent – highly desirable.Technical knowledge on SW,
technology for mining, automation - highly desirableProven successful track
record on mining industry - highly desirable.Commercial
experience dealing with technical products and solutions – highly desirable.Professional
communication skills in English / Spanish / PortugueseKnowledge and Experience - Desired:Telecommunications and high-performance networkTeleoperation processes and operationsProcesses and operations in risk areas such as tailing dams and containment dams.Knowledge and experience in hardware and embedded technology.Knowledge and experience in software engineeringStrong presentation skills especially to groups and forums of customers.An aptitude for developing plans and strategies to succeed.A passion for achieving business goals and sales targets.Advanced skills in developing and maintaining strong strategic relationships.A passion for superior product delivery and customer service and an appreciation for the need for a positive end-user experience.Keen interest in technology.Solid understanding of the mining industry, and the application of technology in mining.High level of personal drive and self-motivation.Superior problem solving, interpersonal and negotiation skills.Strong time management and prioritization skills.Ability to work independently as well as part of a team. Ability to set own priorities and manage time accordingly.Ability to travel as required – there is a considerable Telecommunications and high-performance
networkTeleoperation processes and
operationsProcesses and operations in
risk areas such as tailing dams and containment dams.Knowledge and experience in
hardware and embedded technology.Knowledge and experience in
software engineeringStrong presentation skills
especially to groups and forums of customers.An aptitude for developing
plans and strategies to succeed.A passion for achieving
business goals and sales targets.Advanced skills in
developing and maintaining strong strategic relationships.A passion for superior
product delivery and customer service and an appreciation for the need for a
positive end-user experience.Keen interest in
technology.Solid understanding of the
mining industry, and the application of technology in mining.High level of personal
drive and self-motivation.Superior problem solving,
interpersonal and negotiation skills.Strong time management and
prioritization skills.Ability to work
independently as well as part of a team. Ability to set own
priorities and manage time accordingly.Ability to travel as required – there is a
considerable Travel:25% TravelHexagon is an Equal Opportunity Employer. We prohibit discrimination against any job applicant based on protected characteristics.
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