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Business Unit: Discovery Connect
Function: Call Center / Contact Center
Date: 28 Aug 2024
About Discovery Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Connect People increasingly want to transact faster, on their terms, in fluid, and dynamic ways. Discovery Connect facilitates this need as a direct sales channel, leveraging the best of technology with the best in people. We are often a client's first impression of Discovery, so we must have the best Discovery ambassadors in our team. At the forefront of client acquisition methodology, Discovery Connect continues to be one of the fastest-growing divisions in the group. Representing all product lines (including Discovery Bank), there is an opportunity for forward thinkers, innovators, and people who thrive on complexity in a growing business.
Job Description The successful candidate will be expected to lead, manage, and guide a team of Telesales short-term consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.
Key Purpose To lead, manage, and guide a team of Telesales short-term consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.
The successful candidate will be expected to perform the following key outputs:
Leading and managing a team of 10 – 12 telesales short-term agents.Performance management, coaching, and developing the team.Drive staff to achieve required targets and be accountable for the team's overall sales targets.Assessment of consultants' calls - QA.Assisting with interviews & role plays.Dealing with elevated queries/problems.Managing the ongoing relationship between brokers.Ensuring continual communication between management and staff.Adhere to and enforce internal policies.Inspire, motivate, and support the team.Able to work overtime from time to time, which may include weekends.Personal Attributes and Skills Excellent verbal and numeric communication skills.Sales oriented.Quality driven.Attention to detail.Strong leadership skills.Problem-solving skills.Stress tolerance.Ability to work within a team and drive team culture.Qualification & Experience 4 years outbound/inbound experience – essential.Short-term experience.3 years Team Leader/leadership experience – non-negotiable.Computer literate - MS Office, especially Excel – essential.Regulatory Exam and NQF 5 FAIS credits.BCOMM or related degree will be advantageous.EMPLOYMENT EQUITY
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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