Kzn - Health Team Leader Telesales

Key Purpose To lead, manage, and guide a team of Telesales short-term consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.
The successful candidate will be expected, but not limited to perform the following key outputs:
Leading and managing a team of Telesales short-term agents.Inspiring, coaching, and developing the team to reach aspirations and targets within the business.Performance operations duties such as dealing with elevated queries/problems, assessing agents' calls, and distributing team stats.Conducting candidate interviews.Experience with the Performance Management process.Managing stakeholder relationships within the business.Ensuring continual communication between management and staff.Adhering to and enforcing internal policies.Responsible for business reporting.Monitoring and attending to compliance supervisions for staff.Responsible for keeping administration on track.Personal Attributes and Skills Excellent verbal and numeric communication skills.Sales-oriented.Quality-driven.Critical thinking and problem-solving ability.People-focused.Strong interpersonal skills.Strong leadership skills.Stress tolerance.Organizational awareness.Ability to work within a team and drive team culture.Qualification & Experience Grade 12 Qualification.4 years outbound/inbound experience.2 years Team Leader/leadership experience within the financial services industry.Proficiency with MS Office, specifically Excel.Regulatory Exam and NQF 5 FAIS credits.Advantageous Requirements BCOMM or related degree.EMPLOYMENT EQUITY

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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