As THE leader in transit technology, Clever Devices' vision is to make meaningful contributions to worldwide mobility. Our goal is to be the leading provider of exciting technology that improves the quality of mobility in communities around the world. We are continuing to grow, and are looking for a Product Manager to join our team.
The Product Manager is responsible for all aspects of all assigned products within Clever Devices' portfolio. This position is the business leader of these products and serves as the subject matter expert for all customers internal and external. The Product Manager organizes input from all stakeholder groups, both internal and external, and tempers that input with market knowledge/research to forge a vision and comprehensive strategy to differentiate Clever Devices' offerings and dominate the market.
Responsibilities
Obtains and maintains mastery of the market, our customers, technology, our competitors, and the business relationship between them
Define roadmap for initial delivery and to drive ongoing roadmap developments and define suggestions for growth
Functioning as the Product Owner and leading all aforementioned development teams
Partner with engineering to drive technical projects and provide leadership in an Agile development process, setting scope, prioritizing features & stories, managing daily progress, and defining acceptance criteria
Regular visits to customer sites to ensure the product is meeting and exceeding expectations as well as obtaining development requests for new functionality as revenue
Support sales by providing training and sales tools
When requested support orals demonstrations to support closing business
Investigates product issues at customer sites as part of the customer support escalation path
Support the development of marketing copy and reviews all product content
Support Proposals by maintaining the proposal library (for assigned products), reviewing compliance matrixes, proposing strategy, and working with engineering to provide NRE sizing for development items
Communicate with and supports all operational aspects of the business, including IT Deployment, Proposals, Finance (Pricing), Systems Engineering, Project Management, Training, Sales, and Customer Service.
Any activity within the bounds of the Clever Devices Corporate Business Ethics and Policies that serves to further the continued successful growth and development of Clever Devices
Goals
To earn the trust and respect of all internal stakeholders at Clever Devices
To earn the trust and respect of the strategic customer base for assigned products and clients.
To absorb and obtain mastery of the Public Transit Industry with a focus transit Maintenance and Operations
Update all the proposal library content
Transition and manage all third-party partner relationships
Deliver software to obtain payment milestones on time or early when possible
To continue and see to fruition the vision for assigned products as well as continuing to build upon that vision
To make direct contributions to support business development and to close business
Qualifications
Bachelors degree in Electrical Engineering, Computer Engineering, Computer Science or equivalent; Master degree a plus.
4+ years experience in an engineering or product management capacity
Experience or involvement in the launch and maintenance of a technical product preferred
Excellent oral, written and presentation skills
Strong sense of urgency
Excellent organizational skills
Excellent customer service skills
Strong time management skills and ability to meet deadlines Strong Computer skills including MS Office, Excel, PowerPoint, Outlook and ability to learn new software programs
Working knowledge of both networking and application related protocol and technologies
Basic SQL skills and understanding of analytics
Experience with SaaS solutions, an asset
Experience in multi-tenancy solutions, an asset
Experience with NoSQL technology, an asset
A high level of achievement and a motivation to succeed
Ability to innovate and work independently
Ability to travel on short notice to customer facilities at least 30% travel
