The RTM will be responsible for overseeing the Regional Training of allocated Pedros stores.
The role involves managing a team of highly skilled trainers and ensuring that the Standard Operating Procedures maintained.
DUTIES & RESPONSIBILITIES:
Conduct training sessions on preparation of foods as per our Standard Operating Procedures
Support, mentor, and upskill trainees and new employees
Promote efficiency and improve skills of employees
Keep attendance and training records and registers
Monitor employee performance and response to training
Conduct performance evaluations and identify areas of improvement
Provide daily updates on training areas done daily in-stores
Work within a team and drive the restaurant/take-away forward
Assist in New Store openings – supporting the teams through constant mentoring and coaching
Assist the Training Department with Adhoc Training tasks and projects within Pedros
Doing presentations to the target audience for all Pedros Training Modules and SOP's
Sign off Manager Trainees throughout the region
Must be able to work Monday to Saturday's 8am to 5pm, Peak days 12pm to 8pm and stay out at outlying stores for 10 days or more if there's new store openings or giving urgent store training support.
These times may change based on the needs of the business.
Track daily reports posted on WhatsApp groups from Manager & Skill Trainers.
Raise concerns as they arise.
Take charge of GP & GRV training/ trouble shooting for new & existing stores.
Training team roster must be posted on the training platform by latest 12pm every Saturday.
Full accountability of the training team within the RTM group.
Coordinate for new stores staff quantities, training stores, weekly training updates and complete sign offs one week before store opening.
POE must be filed.
REQUIREMENTS:
Restaurant and Fast Food Service experience is essential
Must have a minimum of 5 years
Operations Management
experience
Good verbal and written communication skills
Organizational and time management skills
Attention to detail
Be prepared to go the extra mile
Must be computer literate and must be able to write professional reports from time to time
Must have own reliable vehicle & mobile phone
Good GP/ COS/ GRV knowledge
Internal applications must have completed all Station Training / Staff Development Program, Supervisor Course as well as Manager Development Program in order to be considered for this position.
TECHNICAL EXPERIENCE:
Experienced to design, develop, implement, maintain, support or operate a particular technology or related application, product or service
GAAP / MICROS knowledge
ADDITIONAL EXPERIENCE:
A valid driver's license
Must be prepared to travel to sites
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