**WHO WE ARE**
- Founded in 2008, Trustly is the global leader in Open Banking Payments, and the U.S. is Trustly's fastest-growing market. Today we serve 10,000 merchants, connecting them with over 650 million consumers and 7,600 banks in over 30 countries. In 2021, we processed over $20 billion in transaction volume in our global network.
Our digital account-to-account platform redefines the speed, simplicity, and security of payments. Consumers pay for purchases by simply signing into their bank accounts, bypassing the card networks, and never leaving a merchant's site or app - no credit card numbers or separate account setup necessary. With offices in Vitoria, Brazil, Silicon Valley in the US, and global headquarters in Stockholm, Sweden, we are a culturally diverse team. Across Brazil, we have embraced remote work from home policy.
At Trustly, we believe that inclusion and diversity are essential foundations for building a fair and equitable society. We do not discriminate based on race, religion, ancestry, color, national origin, gender identity, sexual orientation, age, citizenship, marital status, or disability status. Our main goal is to provide a fair, welcoming, diverse environment with opportunities for all collaborators. The stages of our selection process take place online and without distinction of any kind.
It's a great time to join Trustly as the Americas team is growing fast. If you thrive in an entrepreneurially-minded, fast-paced, casual, professional, positive, and rewarding work environment, check us out!
**About the team**:
- The System Integration Engineers team within Trustly has the purpose of providing technical support to Merchants, covering those in the integration phase to those already in Production. This support is given through the analysis of cases coming from traders or from internal teams, escalating to other times when necessary. Not just limited to case support, the team also supports debugging support with Merchant and technical support in-house. Together with the entire Merchant Services team, it is a communication interface between merchants and Trustly's internal teams.
The System Integration Engineer will work with the MTS team to deliver technical services externally for merchants and internally to other Trustly teams such as Merchant Operations, Risk, Integrations, Customer Success, and Product. This will include services such as investigation and resolution of live merchant technical inquiries and escalations, and developer technical support. The services will also include work on improving internal and external documentation, developing internal tools to support daily activities, along with providing product and feature release training for Merchant Services and other internal teams.
**What you will do**:
- Be a point of escalation for the Merchant Services team on internal technology and third-party processing partner issues.
- Work with Dev/Product Support to resolve escalated issues from the Operations and Integrations teams.
- Be a liaison between Dev/Product and Merchant Services teams.
- Be a Subject Matter Expert (SME) in existing and new Trustly technology for all Trustly teams.
- Share Subject Matter Expert (SME) knowledge on multiple channels: a ticketing system, public forums, online chat, social networks, client calls, and more.
- Work on Account Configuration and Operational tasks to support the Integrations team.
- Be part of a 24/7 service in support of the Merchant Services team.
- Create and maintain documentation.
**Who you are**:
- Excellent English skills (written and verbal).
- Knowledge of how to do RESTful API calls.
- Ability to debug and investigate issues raised by merchants and Trustly's teams.
- Ability to quality assures the new features delivered provided by Product will suffice Merchant's needs.
- Experience in merchant operations, technical customer support role, or Software QA role.
- Knowledge of AWS Cloud Computing, Salesforce Service Cloud, and Database queries.
Plus:
- Previous knowledge of mobile platforms.
- Previous experience in cloud software development.
- Previous knowledge of payments services.
**Our perks and benefits**:
- Bradesco health and dental plan, for you and your dependents, with no co-payment cost.
- Life insurance with differentiated coverage.
- Meal voucher and supermarket voucher.
- Home Office Allowance.
- Gympass - Platform that gives access to spaces for physical activities and online classes.
- Trustly Club - Discount at educational institutions and partner stores.
- Monthly happy hours with iFood coupon.
- English Program - Here you have space to develop your English, and you can choose an Online Platform or English Classes in company.
- Extended maternity and paternity leave.
- Birthday Off.
- Flexible hours/Home Office - our culture is remote-first! You can work in every city in Brazil.
- Welcome Kit - We work with Apple equipment (Macbook Pro, iPhone) and we send many more trea
