Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. Together, we are building a better world, so we can all enjoy living in it.IT IS YOUR TIME!Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed to a reduced-carbon future.If you are looking for personal and professional growth in a company with an inclusive culture that seeks equity, respects differences, and believes in people's potential, this is the right place. We consider people with disabilities and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality, and sexual orientation.Important:- Don't forget to include a resumé in English in your profile in Workday.- Please frequently check the email associated with your application, including the junk/spam, as this is the primary correspondence method. If you wish to know the status of your application, please use the candidate log-in on our career website.Job Description:Performs administrative and in-house support tasks for a sales team, helping to build relationships and improve customer experience.What you will do:Respond to customer inquiries and provide customer service regarding products and services, addressing issues related to customer orders.Perform general administrative duties, including maintaining files, schedules, and appointments for the sales teams. Maintain database and update records of contacts, accounts, and orders as required.Monitor, prioritize, and track status of orders to provide updates to customers.Support order to delivery process, ensuring compliance with customer/dealer requirements.What you will have:Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions.Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs.Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.Account Management: Knowledge of account management; ability to manage day-to-day activities, providing services and support to existing clients.Basic requirements:Pre-Advanced EnglishIntermediate SpanishTop Candidates will also have:Knowledge of Microsoft applicationsKnowledge of Ordering Systems (CMOPS / SAP)Some of the offered benefits:Medical planPsychological, Legal, Social, and Finance Support ProgramChristmas basketLife and personal insuranceExtended maternity and paternity leaveEmployee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group, and Active in Sport)*Caterpillar reserves the right to change or modify benefits at any time, subject to prior notice and in compliance with legal requirements. Benefit eligibility may vary by position and location.Caterpillar is an Equal Opportunity Employer (EEO).
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