Job DescriptionParticipating in meetings with key stakeholders starting from onboarding kick-off and Business Review meetingsDiscovering strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impactAnalyzing stakeholder mapping and setting overall strategy to capture right frequency in touchpointsTaking ownership of renewal success and strategy to achieve key commercial/contractual targetsAssisting sales for upselling and initiating opportunities with the right product and right contactOwning commercial targets regarding gross margin, collection package raise, and service level adjustments in existing customer portfolioEnsuring Customer Success realization achieved and recognized across key stakeholders and reaching NPS targets ensuring best customer experience and success recognitionAchieving customer advocacy goals with the marketing team with success stories, testimonials, and so onMonitoring market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap executionWhile this isn't a team management role, you will still have the opportunity to share your expertise with the rest of the team and even lead them in internal projects.RequirementsA university degree in Business, Marketing, Engineering, or related fields5+ years experience in Customer Success Management, Account Management, or Sales, ideally in SaaSStrong communication skills in both writing and speaking (English & Native Language)High sense of responsibility and accountabilityStrategic thinking with excellent project management skillsCompetency in sales methodologies such as Value Selling, Challenger Selling or Spin Selling is a plusProven track record of using sales & persuasive skillsExperience in negotiating and navigating contracts and legal discussionsAdaptability to a fast-paced, high growth, rapidly changing environmentProven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.
Strong presentation skills with a high degree of comfort with large and small audiences and various levels of management (Senior Executives, IT management, Database administrators, and Data Scientist).Proven track record of building relationships and need discovery with senior customer executives in enterprise or highly strategic accounts.
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