Account Manager

**Objectives of this role**
- Serve as the main point of contact in all matters related to client concerns and needs
- Build and strengthen client relationships to achieve long-term partnerships
- Maintain accurate client records, keeping track of any contract updates and renewals
- Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

**Responsibilities**
- Handle inquiries and requests from customers and address their needs
- Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
- Meet regularly with other team members to discuss progress and find new ways to improve business
- Generate progress reports for clients and senior leaders within the organization
- Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

**Required skills and qualifications**
- Internship or professional experience in a sales or customer service role
- Ability to multitask and juggle several responsibilities simultaneously
- Strong written and verbal communication skills
- Excellent organizational skills and attention to detail

**Preferred skills and qualifications**
- Proven track record of meeting or exceeding quotas and receiving positive customer feedback
- Proficiency with common customer success and customer relationship management software, such as Gainsight and Salesforce
- Professional certification (ex: from Strategic Account Management Association)

Tipo de vaga: Tempo integral

Salário: R$35.000,00 - R$50.000,00 por mês

**Benefícios**:

- Assistência médica
- Auxílio-creche
- Auxílio-educação
- Auxílio-moradia
- Vale-refeição
- Vale-transporte
- Veículo da empresa

Horário de trabalho:

- De segunda à sexta-feira
- Turno diário

Tipos de pagamento adicional:

- 13º salário
- Bônus
- Bônus de aniversário
- Comissão
- Gorjeta
- Hora extra