Are you ready to play a pivotal role in revolutionizing access to Latin America from anywhere in the world? At epag, we're on a mission to bridge the gap between Latin America and global markets by providing merchants with a cutting-edge technology platform that rivals those in the most advanced regions. As part of our fully remote team, you'll have the unique opportunity to shape the future of cross-border commerce, all while enjoying the flexibility of working from wherever you thrive best. We are looking for an experienced and dynamic professional who not only excels in client management but also brings a deep understanding of the payments industry. If you're proactive, solution-oriented, and eager to contribute to the rapid growth of our global business, this is the perfect role for you. Join us in driving innovation and expanding our reach across borders, all from the comfort of your home office. Key Responsibilities:
Serve as the primary point of contact for onboarding and managing live client accounts, ensuring excellent follow-through on all client interactions. Drive upsell opportunities by introducing additional features and products, maximizing client engagement and the value they derive from epag's services. Support and enhance strategic partnerships by managing account requests, generating new leads, and overseeing complex negotiations. Act as a critical liaison between internal technical teams and client technical departments, ensuring smooth integration processes and timely issue resolution. Provide clients with timely and accurate monthly settlement reports, receipts, balance reports, and other essential financial information. Support communication initiatives, including the development and oversight of sales collateral, content marketing (blogs, whitepapers, case studies), and other brand-building efforts. Support and liaise with external and internal parties on behalf of the Finance, Compliance, and Operations teams. Requirements:
Master's or bachelor's degree in business administration, finance, or a related field. 3-5 years of experience in account management or sales, with a focus on the payments industry. Exceptional communication and interpersonal skills, with a proven ability to manage high-level client relationships. Demonstrated proactive and solution-oriented approach, with a keen eye for detail and follow-through. Excellent organizational and time management skills, capable of handling multiple projects in a fast-paced environment. Fluency in English and (Brazilian) Portuguese. Preferred Qualifications:
In-depth knowledge and experience in the digital payments industry. Experience working or studying abroad, with an understanding of global business practices.
