General Summary: The Packaging & Coating (P&C) Segment Account Manager is the "go to" person in the assigned territory; provides the direct leadership that includes business strategy, technical support, territory development, sales plans and vision for the future. This position will have close customer relationships that will range from engineers, machine personnel, and top operations leadership and will be a key member of the Coating Team. Responsibilities: Collaborate with the Sales Manager, Area Representatives and Technical Managers to develop and implement the strategic plan for the territory that dovetails into long range sales and marketing strategies for the business. This work will include establishing appropriate expectations and performance metrics for the territory. Coordinate with the Process Solutions team to deploy holistic solutions employing advanced data analytics, process modeling, soft sensor technology, and a suite of unique BTG sensory platforms. Participate in company technical training programs. Participate in company meetings to discuss, fine-tune, and help create strategic plans. Effectively support account and customer relationships, leveraging resources to accomplish goals. Assist in developing on-going forecasts. Develop and enhance relationships with key customer personnel. Maintain up-to-date knowledge of current and future industry trends. Participate in industry trade association activities. Effectively communicate internally to ensure service and efforts are in sync with sales leadership. Responsible for own personal safety, the safety of the team and those around you. Work in accordance with and enforce compliance with all BTG policies (ex: Safety, Code of Conduct, Commercial Policy, Security Policy and Export Compliance) to maintain BTG reputation and image. Organizational Responsibility Statement: In addition to the job-specific responsibilities listed above, all employees are expected to support and model BTG's Code of Conduct and support BTG Values: Innovative, Reliable, Fair, Sustainable and Ambitious. Employees will be held accountable for knowledge and effective application of these principles. Required Knowledge, Skills and Abilities: Must be very experienced within a P&C mill setting and be an expert with the papermaking process. The ability to demonstrate knowledge and credibility at the customer level is essential. Troubleshooting, root cause analysis, vision to solve the problems is key. Must be a "people person" – one who enjoys engaging the customer, who enjoys traveling and is excellent in communication and follow-up. This is an individual contributing role within a team context. Effective verbal and written communication skills. to convey information clearly and persuasively. Persistent, having the ability to deal with rejection constructively, continuing to seek sales opportunities. Proactive: Ability to work with a high degree of autonomy; prioritize, organize and work independently. continuing to follow up with potential clients in a consistent and constructive manner. Empathy: Being able understand customer's needs and concerns to offer personalized solutions. Perseverance, adapting your approach and strategies to best meet the customer's needs. Flexible and able to travel 75% of the time. Excellent computer skills, strong knowledge of MS Office. Required Education/Experience: Bachelor's degree, ideally a technical degree (ME, Chemical Engineering, Pulp and Paper Science, etc.) or equivalent relevant process experience. A successful track record in sales/business development/technical support within the industry or a successful career in the operations and engineering of a Paper Mill. Recruitment Privacy Notice: Please note, before applying to a BTG job posting or sending us your resume/CV, kindly refer to BTG's Recruitment Privacy Notice which is available on our website at We thank you for the interest in BTG; however, only those candidates selected for an interview will be contacted.