ACES Program Manager - ICQA, Amazon Customer Excellence System (ACES)As the Inventory Control and Quality Assurance (ICQA) Program Manager for Fulfillment Centers (FCs), you will be responsible for the overall inventory health of the network. Our fulfillment centers are fast-paced and high reward environments, where adherence to policies and procedures is key. We need a leader to ensure that we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession.
As the Program Manager, you will be accountable for the program's roadmap, planning cycles, financial entitlement, strategy, and structure. You will work with the field team to ensure the scalability of end-to-end processes and quality control of our network inventory.
Key job responsibilitiesYour core activities and responsibilities include:
Support safety programs and compliance to ensure a safe work environment for all Associates;Coordinate inventory control maintenance and random counts in accordance with network count strategies and procedures, ensuring compliance and consistency with SOX;Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team and senior leadership;Review and analyze customer complaints and any defect data, followed by development of corresponding action plans to reduce future incidents;Plan for and identify root causes of inventory deviation, via cause and effect analysis and appropriate Lean Six Sigma tools;Participate and lead network-wide fulfillment & operations-focused quality initiatives;Strategic planning and forecasting, alongside assigning and directing work;Directly and/or indirectly lead and supervise a team of area managers and hourly associates, in Inventory Control / Quality Assurance operations within the fulfillment center.About the teamThe Amazon Customer Excellence System (ACES) team is a team of highly qualified individuals whose main goal is to ensure quality control and continuous improvement. We do this by keeping a close eye on metrics, making sure that we are constantly raising the bar on performance and efficiency. We are also responsible for the adoption of new technology and procedures as well as supporting our peers with subject matter expertise.
BASIC QUALIFICATIONSBachelor's Degree;Program or project management experience;Experience using data and metrics to determine and drive improvements;Experience owning program strategy, end to end delivery, and communicating results to senior leadership;Experience managing people and teams;Advanced Excel;Advanced English.PREFERRED QUALIFICATIONSExperience driving process improvements;Lean Six Sigma certification;Master's degree in Logistics or Supply Chain or an MBA.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
#J-18808-Ljbffr