Administrative Support

Elder Care Homecare is seeking an experienced  Administrative Support  professional.We are a private pay homecare agency located in New York and Connecticut with additional expansion planned within the next year.  This role is remote based in Brazil.As  Administrative Support  at Elder Care, you will be responsible for clerical tasks and appropriately directing clients outreach and inquiries as well as assisting with auditing and compliance administrative tasks.The ideal candidate will have a friendly demeanor, strong spoken and written communication skills, and be comfortable being on the phone.We hope you can become a contributing member of the team and support Elder Care Homecare's growth, mission, and goals of Growing Stronger Together.If you are eager to assist our clients and have a desire to make a difference in patient's lives, we would love to meet you!Responsibilities Receptionist:  (50% of time) Answering inbound phone calls of general client questions and concerns with a high level of professionalism and courtesy Directing or escalating client outreach and inquiries to the appropriate internal resources via phone and email when required Thorough documentation of client outreach when internal resources are unavailable Compliance Support:  (50% of time) Organizing and updating documentation and client files when necessary Adding Inservice completion certificates to our storage system Auditing caregiver HR files for completeness Assist with routing emails to our general email address Assist with process for deactivating caregivers no longer active Update over time trackers and tag events to slack as needed Requirements Experience working on a remote team in the past Attention to detail Strong organizational and communication skills (spoken and written) Previous experience and availability to work US based hours (EST) Benefits Job Types: Full-time, Contract Pay: R$63,523 - R$70,000 per year