Job DescriptionThe Affiliate Customer Support Coordinator will be responsible for supporting the needs and any new initiative related to the distribution of NBCU Portfolio Networks in Brazil.This position will have direct contact within the Media Operations team and will work closely with various stakeholders in the company as well as 3rd party vendors to ensure there is a direct communications with our affiliates and also any request is handled in a timely manner.Responsibilities:Liaison between Uplink Provider and Affiliates in Brazil for customer support integrations, and authorizationsPortuguese Technology an Operations voice for Brazil.Will work directly with NBCU supervisors to transfer NBCU message to clientsEscalate properly and in a timely manner any incident reported by our affiliates in BrazilCoordinate and inform to Brazil affiliates technical notifications related to maintenance windows, migrations, etc.as necessaryAssist with the Inventory management and control of existing regional decodersExecute and upload ANCINE monthly reports of NBCU Networks in BrazilSupport the on-boarding process with new affiliates and provide assistance properlyCoordinate with Affiliate Sales team for decoder authorizations/deauthorization Assist in affiliate decoder distribution logisticsAssist in new decoder forecasting and acquisitionsProvide distribution reports as requestedCreate discrepancy dashboards and metrics to evaluate the SLA of our uplink servicesWork with upper management to establish customer support workflows and proceduresMaintain up to date the documentation of the departmentCoordinate regional technical surveysQualificationsBasic Qualifications:College degree preferred; technical degree desirableMin 3 years customer support experienceExcellent verbal and written communication skillsProficiency with Office Suite toolsPortuguese ProficiencySpanish or English Language proficiencyEligibility Requirements:Interested candidate must submit a resume/CV through to be consideredMust be willing to submit to a background investigationMust be 18 years or olderMust be covered by Solutions, NBCU's Alternative Dispute Resolution ProgramDesired Characteristics:Understanding of Media & Entertainment industriesOrganizational skills and proven ability to manage time efficiently to complete work ahead of scheduleProactive and fast-paced attitude to ensure libraries are up-to-date and teams do not fall behind due to outdated inventoriesStrong teamwork mentality to collaborate with internal and external partnersAbility to multitask in a fast-paced work environment & prioritize workSelf-starter and proactive thinker with an innate curiosity, bias for actionCritical thinking and logical reasoning skills are keyExcellent organization and time management skills are requiredAbility to use data analytics tools (Power Bi, Tableau, etc.)Additional InformationNBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
