Chery is a leading Chinese automotive company with a diverse portfolio that includes the R&D, production, and sales of passenger cars, commercial vehicles, mini cars, specialty vehicles, and powertrain systems.
With over 8.75 million vehicles sold globally, Chery serves customers in more than 80 countries and regions worldwide.Omoda & Jaecoo is an innovative new brand under the Chery Group, operating independently from other Chery brands.
It focuses on cutting-edge design and technology in the production and sales of passenger vehicles.Responsibilities: Manage after sales business operations;Define and implement after sales standards in collaboration with D&D, including workshop facilities and staff requirements;Visit dealers to certify compliance with Omoda & Jaecoo standards;Negotiate after sales targets with dealers;Develop and oversee the Mystery Shopper Program;Implement and manage the Customer Satisfaction Index (CSI);Develop and manage after sales business reports;Collaborate with the Spare Parts and IT teams to implement spare parts systems;Implement and manage other after sales systems in partnership with IT and dealers.Requirements: At least 6 years of experience with after sales business (such as Spare Parts, Warranty, Training) and specially as after sales consultant;English communication skills (writing, speaking and reading);Experience with after sales implementation programs and systems;Post graduation is desirable;Power BI knowledge.Location: On-site work in the Morumbi region, 3-4 days per week;Further details will be discussed on interview.Seniority level: Mid-Senior levelEmployment type: Full-timeJob function: Management, Strategy/Planning, and SalesIndustries: Motor Vehicle Manufacturing#J-18808-Ljbffr