Aftersales Management Specialist

This job is to help the Aftersales manager to:

-Customer service: Answering customer questions, handling complaints, and providing advice
-Warranty cases: Managing warranty cases
-Data collection: Collecting and evaluating customer satisfaction data and monitoring market trends
-Quality assurance: Ensuring products and services meet customer standards and requirements
-Equipment maintenance: Ensuring equipment and facilities are in good working order
-Staff supervision: Supervising after-sales staff and ensuring they provide quality customer service
-Budget management: Managing after-sales service budgets and costs
-Process improvement: Implementing procedures and processes to improve service quality and reduce replacement time
-Technicalities: Managing the technicalities of the solar PV

General Requirements:
• Bachelor's degree in Electrical Engineering, or related field.
• 2-3 years of experience.
• English
• Experiences in management.
• General understanding of renewable energy.