Aftersales Management Specialist

This job is to help the Aftersales manager to: -Customer service: Answering customer questions, handling complaints, and providing advice -Warranty cases: Managing warranty cases -Data collection: Collecting and evaluating customer satisfaction data and monitoring market trends -Quality assurance: Ensuring products and services meet customer standards and requirements -Equipment maintenance: Ensuring equipment and facilities are in good working order -Staff supervision: Supervising after-sales staff and ensuring they provide quality customer service -Budget management: Managing after-sales service budgets and costs -Process improvement: Implementing procedures and processes to improve service quality and reduce replacement time -Technicalities: Managing the technicalities of the solar PV  General Requirements: • Bachelor's degree in Electrical Engineering, or related field. • 2-3 years of experience. • English • Experiences in management. • General understanding of renewable energy.