Aftersales Management Specialist

This job is to help the Aftersales manager to: -Customer service: Answering customer questions, handling complaints, and providing advice  -Warranty cases: Managing warranty cases  -Data collection: Collecting and evaluating customer satisfaction data and monitoring market trends  -Quality assurance: Ensuring products and services meet customer standards and requirements  -Equipment maintenance: Ensuring equipment and facilities are in good working order  -Staff supervision: Supervising after-sales staff and ensuring they provide quality customer service  -Budget management: Managing after-sales service budgets and costs  -Process improvement: Implementing procedures and processes to improve service quality and reduce replacement time -Technicalities: Managing the technicalities of the solar PV  General Requirements:  • Bachelor's degree in Electrical Engineering, or related field.  • 2-3 years of experience.  • English • Experiences in management. • General understanding of renewable energy.