Work order context clearly specified, enriched with relevant information (standard WO information and guidelines for Technicians and Dispatchers if applicable) and ready to be planned and scheduled
- Customer specifics considered in technical planning
- Triggering Technical Support for complex jobs
- Verify if the customer is entitled for a service or not
- Upstream support role involved for quotation creation
- Task list improvement opportunities identified and aligned with Technical Support, who triggers Task List creation & updates)
**Qualifications**:
- Create work orders from system or manually
- Perform an entitlement check via system support and identify T&M opportunities
- If the entitlement is not recognized by the system - clarify the status with Contract Manager
- Take customer specific clauses into consideration when planning
- Technically Plan a Work order (map a work type / task list or manual planning: Define and search out all required materials, tools, services and resources)
- Identify CIM opportunities and link work order (if applicable)
- Reassign a work order to Technical Support Engineers if advanced planning is required OR to Upstream if commercial clarification is required
- Forward work order to the next role
**Competences**:
- Ready to read into technical documentations and drawings
- Affinity to work according to processes and navigate in technical (commercial) related systems
- Structured and detailed working approach
- Self-organization / good time management and stress resistant
- Technical communications skills
- System user of MS Office, SAP
**About Vestas**
Vestas is the energy industry's global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 145 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.
