Agente De Cobrança

DepartmentShopee & SeaMoney Programmes- LevelExperienced (Individual Contributor)- LocationBrazil - São PauloShopee and SeaMoney offers a range of programmes designed for those who seek to make a difference with technology and become future leaders of the industry. Find your fit in our graduate and undergraduate programmes across the region.
- Contact Shopee customers regarding past due payments;
- Evaluate reason for delinquency to provide relevant solutions;
- Negotiate payment conditions;
- Proper information registration for data generation;
- Meet defined team goals and KPIs;
- Participate in the process of testing and implementing new features;
- Deal with user escalation cases;
- Support training material creation.

**Requirements**:

- At least High School degree; Bachelor's degree is a plus.
- Intermediate Microsoft Office knowledge.
- Basic English.