DESCRIPTION Do you want to work hard, have fun and make history? If you do then Amazon could be the right career choice for you. Our logistics teams are changing the way we interact with customers around the globe every single day and solving some of the biggest logistical challenges facing not just Amazon, but also the entire industry.
Amazon's transportation teams work to ensure the delivery packages globally for customers around the world. Whether its items large or small, we find solutions to make sure we are delivering on our promise for customers.
Amazon Logistics' team is looking for a Station Leader to join AMZL Brazil team in our Delivery Station in Viana - ES. The Station Leader is responsible for the day-to-day operations of delivery stations in the AMZL network, including inbound, outbound, and sortation operations. He/she will actively engage with site and regional operations leadership to implement new operational improvements and new services. We expect our managers to identify ways to improve our operations continually.
Responsibilities
· Overseeing the delivery of Amazon orders to customers
· Building, optimizing, and assigning delivery routes on your shift
· Communicating with and responding to Amazon Customer Service associates on delivery exceptions and requests
· Leading delivery station team in daily operations, including inbound, sortation, route assignment, leading meetings, and communicating with internal and external suppliers.
· Troubleshooting problems through mechanisms that comprehends deep dives, root cause analysis, definition of actions, follow up on resolution and escalating as necessary
· Building bridges for each KPI defect, regardless if it achieved a result above the SLA, providing proper deep dives through the collaboration with other supporting/operational teams such as Fulfillment Center, Middle Mile, Customer Service, Human Resources, Safety and Loss Prevention.
· Learning processes from other areas and shifts to provide vacation coverage for other managers
· Liaising with Learning team to review and update SOPs as required
· Participating in Lean/Kaizen and other Operational Excellence initiatives
· Candidate must be willing to spend the whole time in shop floor, exercising a zero tolerance practice to process deviations and acting as a leader by example.
We are open to hiring candidates to work out of one of the following locations:
Vitoria, BRA BASIC QUALIFICATIONS - Bachelor's degree or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience working in shopfloor (manufacturing, logistics, etc)
- Team management experience
