Analista De Customer Service

Responsibilities: Build expertise in all topics related to imports, booking export, and documentation.Proactively propose and discuss with managers actions to improve import, booking, and documentation efficiency.Follow standard processes and new requirements as communicated by management.Process change of destination.Verify transport exceptions and bill additional costs/fees to customers where applicable; address all necessary communication.Follow up on transshipment whenever a demand is in place.Interact with customers via CRM.Act as point of entry for Bills of Lading inquiries.Handle B/L amendments for urgent cases when required.Handle Bill of Lading release requests (Telex release, certificates).Manage import documents like arrival notice, delivery order, and container release for single requests.Process delivery instructions and update FIS with relevant delivery details.Handle correspondence with customers on potential claim requests.On customer request, manage all relevant activities to announce on-carriage to the transport dispatch team.Handle booking, documentation exceptions, and hard errors, acting proactively to resolve problems to guarantee service delivery.Process invoice amendments (reversals) received via e-mail.Requirements and Qualifications: Desirable experience in Excel.Able to work well with others and follow guidelines.
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