Are You Ready to Make It Happen at Mondelez International?Join our Mission to Lead the Future of Snacking.
Make It Possible.You will improve value and service to your customers and improve supply chain efficiency.
In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.How you will contributeBe the single point of contact for your customer portfolioManage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfactionHelp achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customersWork with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiativesUse customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales.
Use this information to drive decision making internally and with the customer in ways that maximize service levels and salesWhat you will bringExperience in CS&L and with customersExperience in fast-moving consumer goods or consumer packaged goods companyStrong analytical and problem solving skillsSAP knowledge and expertise in MS OfficeCustomer orientation, strong influencing and communication skillsStrong focus on delivering productivities, service and KPIsTeam player, accountable, proactive thinking, flexibilityMore about this roleWhat you need to know about this position:What extra ingredients you will bring:Education / Certifications:Job specific requirements:Travel requirements:Work schedule:No Relocation support availableBusiness Unit SummaryMondelez Brasil is Mondelez International's fourth largest operation in the world, with approximately 7,500 employees proudly producing, selling and distributing some of the most beloved brands of chewing gum, candies, powdered beverages, cream cheeses, chocolates, cookies and desserts in Brazil.
We make the Brazilians' favorite products such as Bis, Lacta, Oreo, Club Social, Sonho de Valsa, Trakinas, Trident, Halls, Royal, Tang and many others.
We are truly part of the lives of Brazilians: You can find our mouth-watering products in more than 700,000 points of sale and we are present in more than 92% of Brazilian homes.
Our factories are located in Vitória de Santo Antão, in the state of Pernambuco, and Curitiba, in the state of Paraná.
We are also home to one of the company's 11 technology centers around the world, responsible for research and development, so we can continue to create new and innovative products, offering the right snack for the right time, done in the right way.Mondelez International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.Job TypeRegularCustomer Collaboration (CLD)Customer Service & LogisticsJob DetailsTitle : Analista de Customer Service Sr - São Paulo/SPFunction : Customer Service & LogisticsDate : 11/8/2024Job ID : R-125106Work Schedule : Full timeJob Type : RegularLocation : São Paulo, Brazil#J-18808-Ljbffr