Analista De Infraestrutura Sênior

.Já pensou em trabalhar em uma empresa líder global em dados, insights, consultoria e que contribui para o sucesso e crescimento das principais organizações do mundo? Então essa é a sua chance!Quem procuramos: Analista de Infraestrutura Sênior CHALLENGES Satisfy the customer in accordance with the organization's guidelines.Recognize business needs requirements and requirements.Be in line with the best IT Security practices on the market.Achieve productivity, quality and behavior goals.Follow technological evolution and learn about existing technologies in the company.MAIN RESPONSIBILITIESProvide technical support ensuring high availability for customer platforms, and when necessary.Respond promptly and correctly to customer requests, registering and solving according to technical procedures.Create and keep up-to-date technical procedures.Keep up to date, reading operational procedures, participating in meetings, training, certifications and others.Promote the dissemination and homogenization of knowledge through training, workshops and others.Keep the knowledge base up to date: Follow up the revision and update of the operational procedures (documents), searching for new solutions, analyzing the processes and proposing improvements.Addressing service requests quickly and efficiently, ensuring customer satisfaction.Interact with other solvers for resolution, treatment and follow-up of requests by the Client.Prepare documents and proposals, make presentations to users and clientes.Look after the company image, keeping information confidential.Identify activities that should be automated and write or propose tools to automate them.Perform system analysis and tuning.REQUIRED QUALIFICATIONS Graduate: Computer Science, Computer Engineering, System Analysis and other ones correlated. Experience in management Amazon Web Services (AWS) and Microsoft Azure cloud environments. English Advanced professional working proficiency – (essential)