Take a step forward and let Edenred surprise you.Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.We know there are hundred ways for you to grow.
With us, you will expand your skills in a multicultural, challenging, and dynamic environment.Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.Edenred is all about meritocracy.
You come as you are, and you contribute.
Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.Summary of Job Responsibilities: Monitoring of service delivery processes to ensure compliance with contractual SLAs and KPIsManaging escalations in accordance with established communication protocols and ensuring timely resolution or handoff to L2/L3 support teamsCoordinate new customer onboarding process with Operations teamPerform root cause analysis for recurring tickets and implement preventative measuresFacilitate customer performance reviews and recommend improvementsAct as subject matter expert in one or more technical areas and provide guidance to internal teams and customersSummary of Job Qualifications: Bachelor's degree in Computer Science, Information Technology, Engineering, or related field (or equivalent work experience)At least 5 years of relevant work experienceStrong understanding of ITIL processes and ITSM toolsExperience managing cross-functional teams and stakeholdersExcellent verbal and written communication skills in EnglishAnalytical thinking and problem solving skillsAbility to work under pressure and meet tight deadlinesStrong organizational skills and attention to detailAbout Us The Edenred State of mind - We are a unique company.
We are looking for new employees who will embrace the Edenred adventure with the same intensity and passion as we do.
They will feel right at ease at Edenred because they like to push back the boundaries, try new things, constantly improve, win and grow.
We need women and men who share our ambition, who are looking to perform, challenge us and themselves to move forward every day.
We are looking for women and men who want to vibe with us.#J-18808-Ljbffr