Analista De Processos Em Marketing Digital - Sme

Analista de Processos – SME 2024-3074565PRINCIPAL RESPONSIBLITIES
• Responsible to deliver as Subject Matter Expert (SME) to assist and mentor staff
• Understand end to end process, procedures and policies
• Understand the reporting requirements
• Real time availability for any staff or customer query
• Keep oneself updated, aware of, and compliant to all Company policies and procedures
• Need to have sound customer service skills and soft skills with their prime focus being on customer satisfactionCRITICAL SKILLS REQUIRED
• Strong product/ tools/ process knowledge
• Maintains calm focus and communicates effectively
• Strong communicator and presentation skills
• Awareness of the importance of data and key performance metrics
• Good Interpersonal & people management skills with good problem solving approach
• Advanced English