Analista De Processos Em Marketing Digital - Sme

Analista de Processos – SME 2024-3074565PRINCIPAL RESPONSIBLITIES• Responsible to deliver as Subject Matter Expert (SME) to assist and mentor staff• Understand end to end process, procedures and policies• Understand the reporting requirements• Real time availability for any staff or customer query• Keep oneself updated, aware of, and compliant to all Company policies and procedures• Need to have sound customer service skills and soft skills with their prime focus being on customer satisfaction CRITICAL SKILLS REQUIRED• Strong product/ tools/ process knowledge• Maintains calm focus and communicates effectively• Strong communicator and presentation skills• Awareness of the importance of data and key performance metrics• Good Interpersonal & people management skills with good problem solving approach• Advanced English