Analista De Processos - Sme

Analista de Processos – SMEHorario de Trabalho:
ComercialCLTPresencialLocalidade:
Curitiba - PR
Mandatório: Inglês Avançado.
• Responsible to deliver as Subject Matter Expert (SME) to assist and mentor staff;• Understand end to end process, procedures and policies;• Understand the reporting requirements;• Real time availability for any staff or customer query;• Keep oneself updated, aware of, and compliant to all Company policies and procedures;• Need to have sound customer service skills and soft skills with their prime focus being on customer satisfaction;
• Strong product/ tools/ process knowledge• Maintains calm focus and communicates effectively• Strong communicator and presentation skills• Awareness of the importance of data and key performance metrics• Good Interpersonal & people management skills with good problem solving approach