Analista De Processos – Sme

Analista de Processos – SME Horario de Trabalho: Comercial CLT Presencial Localidade: Curitiba - PR Mandatório: Inglês Avançado. • Responsible to deliver as Subject Matter Expert (SME) to assist and mentor staff; • Understand end to end process, procedures and policies; • Understand the reporting requirements; • Real time availability for any staff or customer query; • Keep oneself updated, aware of, and compliant to all Company policies and procedures; • Need to have sound customer service skills and soft skills with their prime focus being on customer satisfaction; • Strong product/ tools/ process knowledge • Maintains calm focus and communicates effectively • Strong communicator and presentation skills • Awareness of the importance of data and key performance metrics • Good Interpersonal & people management skills with good problem solving approach