Analista De Processos - Sme

Analista de Processos – SME
Horario de Trabalho:

Comercial
CLT
Presencial
Localidade:

Curitiba - PR

Mandatório: Inglês Avançado.

• Responsible to deliver as Subject Matter Expert (SME) to assist and mentor staff;
• Understand end to end process, procedures and policies;
• Understand the reporting requirements;
• Real time availability for any staff or customer query;
• Keep oneself updated, aware of, and compliant to all Company policies and procedures;
• Need to have sound customer service skills and soft skills with their prime focus being on customer satisfaction;

• Strong product/ tools/ process knowledge
• Maintains calm focus and communicates effectively
• Strong communicator and presentation skills
• Awareness of the importance of data and key performance metrics
• Good Interpersonal & people management skills with good problem solving approach