Analista De Suporte Bilíngue- Curitiba Pr - Presencial

Área e especialização profissional: Telemarketing - Telemarketing / Call Center Receptivo Nível hierárquico: Operacional Local de trabalho: Curitiba, PR Regime de contratação de tipo Efetivo – CLT Jornada Período Integral ATTENTION. - Provide timely responses to customer inquiries, by telephone and/or email, according to internal and/or external demand, consistent with service and quality standards. Process orders, payments and customer accounts. Verify and resolve customer concerns. Training and experience: • Complete high school; • Intermediate English REQUIRED • Desirable experience with customer service, preferably in a call center; • Knowledge of computers and rapid scanning; • Written communication; • Attention and concentration; • Patience and tolerance; • Communication skills under pressure. Training schedule: Regardless of the work schedule, the training period takes place in person, from Monday to Friday, from 9:00 am to 5:12 pm, and lasts 5 weeks. Time: 5x2 - Two days off per week, 1 day off between Monday and Friday 1 day off between Saturday and Sunday We have early hours (nighttime additional Uber to return home) -At the moment the operation is operating in person, but if the goals are achieved after the first 3 months, the agent will have the possibility of going to home office. - The salary is R$ 2.032,05 per month VT Meal voucher OR food SulAmérica dental plan Unimed medical plan (with co-participation) Opportunity to Growth ment after 3 m in operation Leadership Development PlanLanguage Development Plan. - Home Office assistance in the amount of R$ 120.00 (after face-to-face period)