**About the Role**
As a Collections Analyst in our Order to Cash team, you will be critical in ensuring timely and efficient collection of outstanding payments from Uber B2B customers.
You will analyze customer accounts, resolve payment issues, and collaborate with stakeholders to optimize cash flow and minimize delinquencies.
This position requires strong analytical skills, attention to detail, the ability to build and maintain positive relationships with internal and external customers & vendors organization management
- Oversee the Collections portfolio and act as the first point of contact for Collections, Order to Cash, Service Delivery
- Collaborate with internal teams, such as sales, customer service, and finance, to gather relevant information, address customer inquiries, and resolve payment discrepancies.
- Resolve Business escalations and disputes with critical customers in partnership with BPO organization
- Prepare and present regular reports on collection performance, ageing of accounts, and key metrics to management.
- You will closely work with the BPO organization to ensure best-in-class results are achieved on the portfolio assigned while ensuring Customer experience and Stakeholder alignment
- Implement collection strategies and tactics to improve cash flow, reduce DSO (Days Sales Outstanding), and minimize bad debt write-offs.
- Stay updated on industry trends, regulations, and best practices related to collections, credit management, and debt recovery.
**Basic Qualifications**
- 3+ years of experience as a Collections Analyst driving large AR Portfolios and managing outsourced AR operations
- Fluent in Spanish and English
- Experience managing customers in Mexico and other Spanish speaking countries, specially considering local payment practices involving local invoicing specifics (invoice delivery, payment complements) and working with 3rd party vendor monitoring government updates with regards tax compliant invoices
- Bachelor's degree in finance, accounting, or a related field (or equivalent work experience).
- Strong understanding of accounting principles, financial analysis, and credit risk assessment.
- Excellent communication and negotiation skills, with the ability to effectively engage with customers and internal stakeholders.
- Proficiency in using financial software, ERP systems (e.g.
Oracle, SAP, HRC), and MS Office suite, particularly Excel for data analysis and reporting.
- Analytical thinking and ability to analyze large datasets, identify trends, and draw meaningful insights.
- Strong problem-solving skills and ability to make sound decisions independently.
- Detail-oriented with a focus on accuracy and quality of work.
- Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment.