Department: Operations
Level: Experienced (Individual Contributor)
Location: Brazil - São Paulo
The Operation teams at Shopee cover the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations, and Fraud.
Job Description:
About Shopee:
At Shopee, we believe that every team member is essential to our success, and that diversity of perspectives and experiences is crucial to driving our business and fulfilling our purpose of making the world a better place.
Joining our team is an opportunity to grow within a culture of agility. If you love taking on great responsibilities and doing what has never been done before, Shopee is the place for you. Here, you will face great challenges, work collaboratively with a diverse team, and contribute to the future of e-commerce in Brazil, creating a positive impact in the lives of millions.
Work Model:
We adopt a hybrid work model, allowing individuals to adjust their work environment according to their personal needs while promoting collaboration and interaction in the office.
Your Mission:
Responsible for carrying out environmental support activities in SOC and regional Hubs, waste management, sustainability projects, and compliance with legal requirements.
Your Day-to-Day:
Develop methods for data collection using various sources to provide the team and internal clients with efficiency and reliability of data. Conduct statistical analyses to identify patterns, trends, and variabilities, both in-depth and in a consolidated manner, ensuring the consistency and standardization of data which will serve as a basis for dashboards, allowing for operational monitoring and agile decision-making.
Collaborate in identifying opportunities for inventory process optimization based on insights obtained from data, and provide training and guidance to the inventory team on best practices for data collection and usage.
Requirements:
Experience in E-commerce and/or 3PL
Degree in IT (Engineering/Science/Software/Data Analysis)
Advanced SQL
Python
Google Sheets or Excel
Google App Sheet or similar
Looker Studio and/or Power BI
Project knowledge (differential)
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